Best Enterprise Resource Planning (ERP) Software Revealed by Users via SoftwareReviews

Sage Intacct, Oracle ERP Cloud, Microsoft Dynamics 365 ERP, Acumatica Cloud ERP, and Unit4 ERP are the 2021 enterprise resource planning data quadrant gold medalists.

Software Reviewsa division of the Computer Research and Consulting Company Info-Tech Research Grouppublished his 2021 Enterprise Resource Planning Data Quadrant Awards, naming five gold medal-winning sellers. The following vendors are leaders based on feedback provided by their end users via SoftwareReviews’ comprehensive online survey. Vendors are scored on product features, vendor capabilities, and relationship with their software partner:

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Best Enterprise Resource Planning (ERP) Software Revealed by Users via SoftwareReviews (Photo: Business Wire)

The global pandemic has accelerated the digitization of businesses, exposing weaknesses in many legacy systems, including ERPs. Because it’s a critical pillar of any organization’s operations, starting to replace an ERP system can be daunting, and a lot hinges on that decision. As the market becomes commoditized, software users must carefully consider business needs to ensure that the vendor they choose can meet the particular needs of their organization. The year 2021 and beyond could be the new era for ERP. The experience offered by these solutions, the flexibility to deal with disruptions and the speed to market will be essential for users,said Robert Fayle, research director, Info-Tech Research Group.

What Makes the SoftwareReviews Data Quadrant Different?

The study is to collect information on user satisfaction with both product features and experience with the vendor. Aggregated Emotional Response Ratings are included across the areas of Service, Negotiation, Product Impact, Conflict Resolution, Strategy and Innovation to create a powerful indicator of overall customer sentiment. user towards the supplier and its product – all from the point of view of the users of the software. SoftwareReviews calls this idea the Net Emotional Footprint.

untouched sagewith a net emotional footprint of +88, scored the best product in many areas, exceeding user expectations in feature quality. Oracle ERP Cloudwith a net emotional footprint of +88, ranks highly on availability and quality of training. Microsoft Dynamics 365 ERPwith a net emotional footprint of +81, excelled in breadth of functionality. ERP Cloud Acumaticawith a net emotional footprint of +82, scored well in BI and performance management. Unit4 ERPwith a net emotional footprint of +82, scored high in customer relationship management.

In general, users of enterprise resource planning software were most satisfied with accounting and financial management features, including general ledger, accounts payable, and accounts receivable, and were most dissatisfied with the lack of features analysis and reporting.

About SoftwareReviews Data Quadrant Awards and Software Reports:

The SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology market as rated annually by their users. Top vendors in a software category are eligible to receive Data Quadrant Gold Awards, provided their net-promoter scores meet the user satisfaction threshold high enough in four evaluation areas: Vendor Capabilities , product features, likelihood of recommendation, and vendor experience. In-depth product evaluation reports are available at

About SoftwareReviews:

SoftwareReviews is a division of Info-Tech Research Group, an IT research and consulting company founded in 1997. Backed by two decades of IT research and consulting experience, SoftwareReviews is a leading source of expertise and knowledge of the enterprise software landscape and the client-vendor. relationships. By collecting real data from IT and business professionals, the SoftwareReviews methodology produces detailed and authentic insights into the enterprise software review and purchase experience.

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Indrani Ray
Vice President, Communications and Branding