Enterprise Resource Planning (ERP) Users Love Financial Features, But Quality of Training Needs Improvement: SoftwareReviews

TORONTO–(BUSINESS WIRE)–SoftwareReviews, a division of a world-class computer research and consulting firm Info-Tech Research Groupannounces the publication of its 2020 Enterprise Resource Planning Data Quadrant Awards today, naming eight gold medalists based on real user reviews. The following vendors are leaders based on software user responses to questions focused on user satisfaction with features and capabilities, which were developed by seasoned IT industry analysts and backed by 22 years of computer research:

1. Microsoft Dynamics 365 for Finance

2.Oracle ERP Cloud

3. Unit4 ERP

4.Oracle NetSuite ERP

5. ERP Cloud Acumatica

6.FinancialForce ERP

7. Ramco ERP Suite

8. Sage X3

What Makes the SoftwareReviews Data Quadrant Different? The inclusion of aggregated emotional response ratings across the areas of service, negotiation, product impact, conflict resolution, strategy, and innovation creates a powerful indicator of overall customer sentiment. user towards the supplier and its product from the point of view of the users of the software. SoftwareReviews calls this idea the Net Emotional Footprint.

Microsoft Dynamics 365 for Finance earned a Net Emotional Footprint score of +79 and the best product for nine out of 22 features and capabilities. The publisher has performed particularly well with users for its strategy and pace of improvement. Oracle ERP Cloudwith a Net Emotional Footprint score of +86, won best product in five of 22 areas, including supply chain management. Unit4 ERP earned a Net Emotional Footprint score of +84 and best product in three areas, including customer relationship management. Oracle NetSuite ERPwith a net emotional imprint score of +77, consistently performed well across all features and abilities, especially accounting and financial management. ERP Cloud Acumatica achieved a Net Emotional Footprint score of +77 and won Best Product for Accounting and Financial Management. Financial Force ERPwith a Net Emotional Footprint score of +82, consistently performed well across all features and abilities, especially task and project management. Ramco ERP Suite earned a Net Emotional Footprint score of +79 and the best product in two areas including governance, risk and compliance. Sage X3with a Net Emotional Footprint score of +76, earned Best Product for Business Intelligence and Performance Management.

ERP software users were the most satisfied with vendor accounting, finance, and procurement management functionality, and the most dissatisfied with the availability and quality of training.

“Your business needs an ERP that meets the challenges of efficiency and profitability,” said Robert Fayle, research director at Info-Tech Research Group. “Leverage of category report data combined with Info-Tech Research Group’s ERP selection methodology can help create an accelerated and informed evaluation process.”

About SoftwareReviews Data Quadrant Awards and Software Reports

The SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology market as rated annually by their users. Top vendors in a software category are eligible to receive Data Quadrant Gold Awards, provided their net-promoter scores meet the user satisfaction threshold high enough in four evaluation areas: Vendor Capabilities , product features, likelihood to recommend, and vendor experience. In-depth product evaluation reports are available at www.softwarereviews.com.

About SoftwareReviews

SoftwareReviews is a division of Info-Tech Research Group, a world-class computer research and analysis company founded in 1997. Backed by two decades of experience in computer research and consulting, SoftwareReviews is a source major of expertise and knowledge on the landscape of enterprise software and customer-supplier relationships.

By collecting data from real IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the enterprise software review and purchase experience.