SYSPRO Wins IDC CSAT Award for Enterprise Resource Planning (ERP)

COSTA MESA, Calif.–(BUSINESS WIRE)–SYSPRO, a global provider of industry-built ERP software, has been recognized as a top ERP vendor in IDC’s Customer Satisfaction Awards (CSAT) program. As part of the evaluation process, customers were asked to rate their vendor on more than 30 different customer satisfaction metrics in IDC’s SaaSPath survey. The overall result included responses from approximately 2,000 organizations across all geographies and business sizes.

Based on these ratings, SYSPRO was placed in the top performing group of ERP vendors with strengths ranging from ease of integration to enterprise-level customer support. SYSPRO has also been identified as a trusted brand with a ongoing commitment to customers through industrial specialization.

According to Paulo De Matos, Chief Product Officer at SYSPRO, “The honor of being recognized in this awards program is a testament to SYSPRO’s continued commitment to customer focus. SYSPRO is designed to provide industry specific functionality for manufacturers and distributors and through industry specialization we are able to stay focused on delivering optimized performance.

All survey respondents undertook a thorough screening process to ensure they are knowledgeable about the technologies they were interviewed about, are current users, and have an influence on business decisions. purchase of technology from their company.

According to Eric Newmark, program vice president: SaaS, enterprise applications, industrial cloud and digital commerce and principal analyst behind the rewards program, “SYSPRO has performed well against other ERP vendors in areas in which technology buyers believe the biggest vendor challenges currently exist. This includes areas such as Implementation experiences and customer experience.


SYSPRO is an independent global provider of industrial solutions ERP software designed to simplify business complexity for manufacturers and distributors. Focused on delivering optimized performance and complete business visibility, the SYSPRO solution is highly scalable and can be deployed on-premises, in the cloud, or accessed via a mobile device. SYSPRO’s strengths lie in a streamlined approach to technology, expertise in a range of industries, and a commitment to future customer and partner success.

SYSPRO has more than 15,000 licensed companies in more than 60 countries on six continents. For more information, visit