Adding a Digital Adoption Platform for Enterprise Software Users: What You Need to Know

With remote and hybrid working now the norm, employers are rethinking their training strategies around the adoption of digital technology. Organizations often turn to digital adoption platforms (DAPs) to help optimize employee use of enterprise technologies. And as DAPs grow in popularity, organizations need to understand their strengths and how they complement existing systems and platforms to provide users with the best experience.

Understanding Digital Adoption Platforms

Digital adoption platforms not only serve to replace traditional training systems, but can also be used to complement and enhance the in-person training experience. Often, the support provided for platforms such as Microsoft 365 and Dynamics 365 is not sufficient to meet the learning needs of employees. In such situations, DAPs step in to provide an additional layer of help in the form of contextual help and knowledge resources.

The standard approach to training expects employees to memorize all information shared during an initial training session. From there, the organization expects (or hopes) that employees will apply all of this knowledge whenever needed. This line of thinking is very unrealistic, as end users often won’t retain all the information. They will then find it difficult to carry out their tasks. I further described the challenges of traditional training here. DAPs come to the rescue by acting as open books that users can access whenever they need guidance.

How is a digital adoption platform different from a learning management system?

Chances are you’re already familiar with a learning management system (LMS), but if not, it’s essentially a storage system for an organization’s training materials. An LMS can be very similar to a DAP in that they both act as a resource center for users. But they are more different than you might think. Let’s understand how.

LMSs store a lot of information, but they exist separately from corporate IT systems. This means that employees and users bear the burden of self-directed learning where they must search for information and research training resources independently and at their own pace. It might not seem like a big deal, but in a fast-paced work environment, an LMS can hamper productivity.

On the other hand, DAPs overlay the applications with which employees carry out their daily responsibilities. This approach empowers users by providing support materials in their computer workspace.

What are the benefits of a digital adoption platform?

By using digital adoption platforms, businesses gain many benefits. Some of the most impactful benefits are:

  1. Businesses don’t have to invest in creating lengthy, copious amounts of information for employees and end users. A digital adoption platform can work just as well with quick guidance that is readily available at the exact moment an individual needs it.
  2. Users can learn in the flow of their work. There’s no interruption to what they’re doing, so DAPs keep users efficient and productive.
  3. Learning by doing is a proven method for retaining information. As users acquire knowledge while working in the workplace and apply the information they have just entered, they are also more likely to remember it in the future.

Digital Adoption Platform in Action

To better understand the benefits of a digital adoption platform, let’s walk through a simple example.

Suppose you are using Microsoft Teams. At some point, you’re likely to want information on how to add external users to a team. While the instructions for doing this may have been shared during initial user training, it’s also quite easy to overlook such details. So if you’re like most people, you’ll have to leave your Microsoft Teams app and search various resources to come up with an answer. This tedious process may or may not lead you to the right steps, but it will definitely cause a drop in productivity.

If you had a digital adoption platform on top of Microsoft Teams, you would be able to access this information in the context of your app.

As the world shifts to hybrid and remote working, the old conventions of classroom training are also changing. Productivity, agility, and rapid adoption are priorities in today’s application deployments. Digital adoption platforms are growing in popularity as they embrace today’s organizational trends and meet user expectations to provide support when it’s needed most.

Photo by Ivan Aleksic on Unsplash