DDC FPO announces DDC Sync, a new smart business app with in-cab mobile data capture

The solution includes a native Android app with automated smart image capture and a robust web portal to help motor carriers harmonize their entire freight operations

EVERGREEN, Colo., January 18, 2022 /PRNewswire/ — CDD FPOa global provider of business process outsourcing (BPO) solutions for the transportation and logistics industries, announced the launch of DDC Sync, a new enterprise application consisting of an intuitive mobile app and a powerful web portal designed to bring people, processes and data together in freight operations in harmony.

Building on DDC’s strong foundation in data capture and processing, DDC Sync starts in the truck cab with intelligent image capture technology. From there, the solution extends across the entire operation as intelligent enterprise technology that contains a native Android app for drivers and a powerful web portal for administrators and device management.

“By enabling drivers to capture bills of lading (BOLs) faster and with greater accuracy, streamlining communication between teams and enabling system interoperability, DDC Sync gives carriers faster access to critical data “, describe Richard Greening, DDC FPO’s global technical director who led the development. “Our partners can make real-time logistics planning decisions and optimize their workforce.”

Behind the scenes over the past twelve months, DDC has been testing the proof of concept with various carrier partners.

“One of the biggest benefits of this new process we’ve created with DDC Sync is the unrestricted access to the power that data provides,” said Joseph KlikasChief Experience Officer of The Custom Companies, a carrier partner of DDC FPO that has reported profound efficiencies in delivering service to its customers.

According Art ZipkinChief Commercial Officer and President of DDC FPO, early results show that LTL carriers will benefit from nearly six hours of increased visibility into their freight data with DDC Sync.

“Accessing this data earlier in the shipping lifecycle gives our customers a competitive edge in load planning and scheduling,” Zipkin said. “Flattening the curve will provide an ideal operational workforce planning tool.”

Klikas explained, “Before DDC Sync, our operations team would create a load optimization plan based only on the destination zip code and the tonnage of the driver at the time of pick-up. Now we can make decisions more efficient and cost-effective routing options depending on the consignee, in many cases loading directly from a third-party warehouse or retailer.”

Leveraging smart capture technology and GPS tagging, the product quickly and accurately captures data while simultaneously increasing end-to-end visibility with automated alerts, driver-to-terminal chat functionality and real-time reporting. .

“The data provided by DDC Sync enables further enhancements, including the ability to verify all information before the freight arrives at the service center. Validating destination and contact information in advance avoids many delays or routing issues,” Klikas said.

The solution also integrates with Transportation Management Systems (TMS).

Ben Wiesenpresident of Carrier Logistics, Inc. (CLI), a TMS provider that has successfully integrated with DDC Sync, said, “The difference between a dock worker being told a zip code is what they would get if the data wasn’t captured, and instead of seeing all the recipient details, all the markings and everything else, that’s huge.”

“Because we got our hands on the data earlier,” Wiesen said, “the workforce’s ability to perform — and perform perfectly — is directly impacted.”

DDC synchronization features include:

  • Intelligent OCR image capture that automatically enhances, crops and submits BOL data for processing
  • BOL Inventory Management
  • Driver tracking and GPS tagging for more efficient routing and forecasting
  • Streamlined and documented driver-to-terminal communication
  • Real-time reporting and automated alerts for increased visibility into shipments, drivers and assets
  • Driver incident log with support for geo-targeted documents, photos and videos
  • Permission-based secure endpoint administrative access
  • White label features for easy branding and personalized data collection
  • A collaborative and connected driver community with news feeds and interest groups
  • Customizable reporting modules and dashboards with drag and drop functionality
  • Engage gamification to drive user adoption and improve driver experience

Next week, The Custom Companies’ Joseph Klikas and the CLIs Benjamin Wiesen will join the DDC Richard Greening on stage to share their insights and experience of implementing DDC Sync to optimize LTL operations from start to finish. As part of the SMC3 JumpStart 2022 conference in Atlantathe session will take place from 3:15-4:00 p.m. at the Loews Hotel Midtown on Tuesday, January 25, 2022.

To learn more about DDC Sync, visit ddcfpo.com/ddc-sync.

About DDC Freight Process Outsourcing (“DDC FPO”)

DDC FPO is a strategic business process outsourcing (BPO) partner for today’s leading transportation and logistics providers, enabling customers to focus on their core competencies and achieve their goals. As a freight-focused member company of the DDC Group – a global network of BPO companies – DDC FPO is able to serve customers in over 30 languages ​​across North AmericaGreat Britain, Europeand Asia Pacific. Solutions include data-driven, goal-driven front and back office programs such as DDC Sync, Freight Billing, and Multilingual Customs Brokerage Processing, among others. To learn more, visit: ddcfpo.com/