QSC has announced the availability of the new professional-grade feature set for the Q-SYS Reflect Enterprise Manager remote monitoring and management service. This advanced feature set enables both remote access to UCIs for support applications, as well as remote system and design file update capabilities.
Additionally, QSC has begun shipping two recently introduced Q-SYS Core processors – the Q-SYS Core Nano, which is a pure network I/O processor, and the Q-SYS Core 8 Flex, which offers I/ S network and analog. treatment (available now in North America with availability in the EMEASA region in the spring).
Q-SYS Reflect Enterprise Manager: Professional level now available
The new professional level for Q-SYS Reflect Enterprise Manager provides additional tools to truly centralize operations support for geographically disparate AV systems and reduce the need for technicians to be onsite to perform updates of the system.
The new Remote UCI feature allows users to interact with a UCI for any Q-SYS Core connected to Enterprise Manager, using a standard web browser. This allows a centralized support team to easily resolve user operational issues without sending technicians to the site.
Additionally, the Remote Q-SYS Designer feature allows users to troubleshoot, update and redeploy design files to systems anytime and from anywhere, without the need for complex network or desktop configurations to distance. Firmware updates via Enterprise Manager, using Remote Q-SYS Designer, will be added in a later software release.
The Professional Tier joins the existing Basic and Standard Tiers for Enterprise Manager, giving end users and managed service providers a range of cloud-based service options for connected Q-SYS systems where management and monitoring at can dramatically increase efficiency and visibility while reducing system downtime. .
“For IT administrators, the proliferation of the distributed workforce has necessitated the need to securely monitor and manage AV infrastructure remotely to ensure the continuity of a collaborative and productive work environment. These new, rich management features in Enterprise Manager will enhance their ability to support these scenarios,” said Martin Barbour, Director of Installed Systems Product Development, Meeting Room Solutions, QSC.
“For many integrators, these new features will increase their efficiency, improve their ability to deliver managed services, and ultimately deliver increased lifetime value to their customers.”